Last updated: [11/09/2024]
 

Order Processing

• Processing Time: Orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Cut-off Time: Orders received after 5 PM will be processed the next business day.
   

Shipping Rates and Delivery Estimates

• Domestic Shipping: We offer various shipping options within the United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: [estimated delivery time, e.g., 3-5 business days]

  • Express Shipping: [estimated delivery time, e.g., 1-2 business days]

• International Shipping: We offer international shipping to the following countries: [list countries]. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard International Shipping: [estimated delivery time, e.g., 7-14 business days]

  • Express International Shipping: [estimated delivery time, e.g., 3-7 business days]
     

Shipping Restrictions

• We do not ship to P.O. boxes or military addresses.

• Certain products may have shipping restrictions due to local laws and regulations.
   

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. You can track your order using the link provided in the email.
 

Customs, Duties, and Taxes

Creative Change is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
 

Lost or Stolen Packages

Creative Change is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
 

Contact Us

If you have any questions or concerns about our fulfilment and shipping policy, please contact us at:

Email: info@creative-change.co.uk